Terms & Conditions
Terms & Conditions of Sale
Halo Tiles & Bathrooms is a registered company in Ireland. Our address is Halo Tiles & Bathrooms, Main Street, Camolin, Co. Wexford Y21 X5W7, and our telephone number is 053 9383700.
Your purchase of goods online from halotiles.ie is governed by these terms and conditions. If you do not agree to these Terms and Conditions you must refrain from using this website or making a purchase.
- You must be eighteen years of age or older to register as a user of this website or to make a purchase from this website. We reserve the right to take legal action or seek compensation from the parent or guardian of a minor who causes an order to be placed, for any loss or damage we may suffer as a result of a transaction entered into by a minor.
- You must provide your name, address, telephone number, and a valid email address to use our website. This information is needed to correspond with you and provide you with the goods you have ordered. You must keep this information up to date and accurate. You represent that the username and password you have provided are yours to use and do not interfere with the rights of any third party.
- You are responsible for maintaining the confidentiality of your password and account and are responsible for any activity on your account.
- We reserve the right to terminate your account without notice for any reason whatsoever including without limitation, if you have breached or we suspect you have breached our terms and conditions.
- Tiles can only be sold in full box quantities.
- When you place an order on our website, you will receive confirmation by email of receipt of your order. This is not an acceptance of your order as unfortunately we cannot guarantee availability of goods advertised on our website. Your order is accepted when we confirm by email that your order has been dispatched.
- All prices shown on our website are in Euro and include Value Added Tax. From time to time, prices may differ from that displayed on our website. If this happens we will not dispatch your order until we have advised you and you have agreed to make the purchase at the new price.
- Your order must be paid for in full, including any delivery or related charges before your order will be dispatched.
- We reserve the right to accept or refuse your order, even after receipt of an order confirmation, for any reason whatsoever, including an error in the advertised price or description of the goods, or any other error in relation to the goods.
- If we reject your order we will contact you by telephone or email to arrange a full refund of any payment that you have made.
- Once an order has been accepted by us, no cancellation of that order is valid unless you receive an email permitting that cancellation.
Collection and Delivery
When you place your order you will be asked if you want to collect your goods or have them delivered.
- If you choose to collect your goods, we will email you when your goods are ready and can be collected. Your order must be collected within fourteen days of this notice.
- We reserve the right to allocate your goods to another customer and reorder the goods for you, if you do not collect them within this time.
- You must bring your email receipt as proof of purchase when collecting your order.
- Title and risk in the goods pass to you on collection of the goods.
- Orders can be collected from the Halo Tiles & Bathrooms Warehouse, Coolnaleen, Camolin, Co. Wexford. Y21 HX44
- If the goods that you have ordered are in stock, we will endeavor to dispatch your order within 3 business days. If the goods are not in stock we will endeavor to dispatch your order within 28 business days of receipt of your order. If we are unable to deliver your order within 28 business days, you may cancel your order without charge and receive a full refund of any payment made.
- Deliveries will be made by courier to the address stipulated in your order. You must ensure that someone is present to accept the delivery. The courier will contact you in advance to advise you of an estimated time of delivery.
- Orders will arrive with our delivery partners by lorry. You must advise us when you place your order of any difficulties that may exist in making the delivery such as narrow entrances or laneways. If you fail to do so and the courier deems it to be a difficult delivery location, you will be liable for any extra charges including redelivery fees and the cost of an additional person to make the delivery.
- Due to reasons beyond our control, manual handling of goods by our delivery partners on site is no longer permitted. Goods will now be placed as near as possible to the required location of the customer, by using a forklift. Our delivery partners are no longer permitted to manually place goods inside the customer’s premises.
- Delivery dates are estimates only. We do not accept liability for failure to deliver the goods within the times specified as a result of shipment delays from our suppliers.
- If there is no one present to accept delivery on the arranged date, you will be charged for storage and re-delivery costs.
- If you wish to change the delivery date you must contact us within 48 hours of dispatch of your order.
- Goods are sent at our risk until signed for by you or any other person at the address that you have provided.
- You must inspect your goods when you take delivery of them and note damages (if any) on the delivery documentation. You must unpack and fully inspect your goods within 24 hours of delivery and notify us in writing of any other fault. We will not be held liable for any faults or damages notified to us after this time.
- When you purchase goods online, you have a statutory right to return those goods unopened up to 14 days after receiving your order. You must email us at firstname.lastname@example.org telling us that you wish to return your order. We will refund the purchase price excluding delivery costs.
- Goods returned are returned at your risk and cost. They must be returned unopened, securely wrapped and including our delivery document.
We hope that you are pleased with your purchase, however if you do change your mind and would like an alternative product, we are happy to offer a refund or exchange on items provided they are returned to us within 14 days.
Goods must be returned in the condition in which they were received.
If you would like to exchange please note this will incur a delivery charge for courier collection of previous order and delivery of new order. Courier cost is €50 per courier journey.
Alternatively you can return your items to our WarehouseHalo Tiles & Bathrooms Warehouse, Coolnaleen, Camolin, Co. Wexford. Y21 HX44
If you do need to exchange items please contact us on 053 9383700 or email@example.com for more information and to arrange pick up.
- We may make changes to our terms and conditions at any time without notice. The terms that apply to you are those posted on our website the day you place your order.
- We may make changes to our website and its content at any time without notice. To the fullest extent permitted by law, we do not accept liability for any loss or damage you may suffer as a result of:
- Errors or inaccuracies on our website,
- You acting or failing to act on any information contained on our website
- Personal injury of any kind resulting from your access or use of our website
- Any bugs, viruses Trojan horses or other communications which may be transmitted to or through our website by any third party.
- The quality of fitness for purpose of any linked sites
- Any interruption or cessation of transmission to or from our website.
- We do not give any representation, warranties or undertakings in relation to the goods on our website as to the appropriateness of the goods for your purpose.
- To the fullest extent permitted by law, we will not be responsible for any damages or loss of any kind suffered by a user where a credit/debit card or Paypal account or other payment method is used fraudulently or in an unauthorised manner.
- All content of the halotiles.ie website is the copyright of Halo Tiles & Bathrooms and/or its suppliers.
- You may not copy, modify, publish, transmit, transfer, sell or reproduce any content of our website in whole or in part without prior permission.
- You may not use our name, logos or trademarks without prior permission.
This agreement shall be governed by and construed in accordance with the laws of the Republic Of Ireland. In the event of a dispute arising out of or in connection with your use of our website, you agree to attempt to settle the dispute by engaging with us in good faith in a process of mediation before commencing arbitration or litigation.
If any part of these Terms and Conditions are found to be void, unlawful or unenforceable, then that provision will be deemed to be severed from these terms and the remaining terms and conditions will remain in force.
The failure by halotiles.ie to exercise or enforce any right or provision under these Terms and Conditions does not constitute a waiver of such right or provision.
Should you wish to make a complaint please contact us by email to firstname.lastname@example.org or in writing to Halo Tiles & Bathrooms, Main Street, Camolin, Co. Wexford.