Goods Returns Policy

We are happy to issue a Credit for goods returned to our branch subject to the following terms;

  1. Please notify Halo Tiles with a listing of Returns you request for return.
  2. Goods must be accompanied with a reference number and date of the original Invoice.
  3. Goods must be in perfect condition and intact.
  4. Goods must be returned within 30 days of purchase.
  5. Goods must be in original packing and in a re-saleable condition.
  6. A 20% restocking charge will apply to all returns.
  7. Returns of Special Order Products are at the discretion of Halo Tiles.
  8. Halo Tiles will return a Collection Note to you agreeing what Products are to be uplifted from your business.
  9. Normal carriage fee applies to deliver returned items to our warehouse.

Thank You for Your Custom